Privacy Policy

Last updated: Oct 17, 2019

This Privacy Policy describes the ways Sutro Labs Inc. (“Census”) collects, uses, and discloses information about you through Census’s websites and services (the “Services”). In this Privacy Policy “you” refers to individuals who use Census’s Services. By using the Services, you consent to the processing of your information described in this Privacy Policy.

Information Collected

Census collects and holds two types of data, in two different ways: information about Census users & visitors, and potentially sensitive customer data that users choose to sync across services they connect to Census.

1. Customer Data

Census uses a secure connection to access customer data sources and always limits its queries to what is strictly necessary to synchronize data selected by users. When Census copies data from a source to a destination, Census retains a temporary cache of the data that is fetched. This data is encrypted and stored by Census for a maximum of 7 days.

2. Information About Census Users

Census collects information from individuals who visit Census’s web site(s) (“Visitors”) and individuals who register to use the Services (“Customers”).

When requesting information about the Services or registering to use the Services, Census may require you to provide Census with personal contact information, such as name, company name, address, phone number, and email address. All information you provide to Census that can be directly or indirectly identified used to identify you is referred to as “Personal Data”.

In addition to the information you provide, when you use the Services Census may also collect information through our automatic data collection tools, which may include web beacons, cookies, embedded web links, and other commonly used information-gathering tools (“Data Tools”). These tools collect certain standard information that your browser sends to the Services such as your browser type and language, access times, and the address of the website from which you arrived at a Census website. They may also collect information about your Internet Protocol (IP) address, clickstream behavior (i.e. the pages you view, the links you click, and other actions you take in connection with the Services) and product information. Census may also use some of these Data Tools in emails sent from Census and therefore may collect information using these tools when you open the email or click on a link contained in the email.

Census may also contract with third-party advertising networks that collect non-personally identifiable information and Personal Data through Census’s web site and emails and on third-party web sites. Ad networks follow your online activities over time by collecting usage data through Data Tools. They use this information to provide advertisements about products and services tailored to your interests. You may see these advertisements on other web sites. This process also helps us manage and track the effectiveness of Census’s marketing efforts. You may opt out of display advertising partners’ targeted advertising using the following links: http://www.aboutads.info/choices, http://www.networkadvertising.org/choices and http://www.youronlinechoices.eu if located in the European Union.

Census tracks your use of the Services over time. Census does not track you across third-party websites and therefore Census does not respond to Do Not Track signals in these circumstances. However, some third-party sites do keep track of your browsing activities when they serve you content. If you are visiting such sites, many browsers will allow you to set Do Not Track signals so that third parties know that you do not want to be tracked.

Use of Personal Data Collected

Census uses Personal Data to perform the Services requested, including:

  • To respond to your requests for information, products, or services, and to provide customer service and support.
  • To administer your account if you are a Customer.
  • To enable your access and use of the Services.
  • To send you technical notices, updates, security alerts, and support and administrative messages.
  • To inform you about Census products and services.
  • For legal compliance, such as to enforce Census’s legal rights, to comply in good faith with applicable laws, and to protect users of the Services.
  • For other general business purposes, such as to provide, operate, maintain, make modifications to and improve the Services, and for marketing, advertising, research and development.
  • For other purposes about which Census notifies you.

Sharing of Information Collected

1. Customer Data

We use a small set of cloud service providers to process Customer Data and to help us improve and protect our Services. These third parties will access your information only to perform tasks on our behalf in compliance with this Privacy Policy, and we'll remain responsible for their handling of your information per our instructions. For a listed of trusted third parties that we use to process your Customer Data, please see https://getcensus.com/census-subprocessors.

2. Personal Data

Census does not share, sell, rent, or trade Personal Data with third parties for their promotional purposes.

Census may share Personal Data with: (a) Census’s subsidiaries and affiliated companies; (b) subcontractors and other third party service providers; (c) auditors or advisers of our business processes; and (d) potential purchasers or investors in the company.

Census reserves the right to use or disclose Personal Data if necessary to (a) comply with lawful requests by public authorities, including to meet national security or law enforcement requirements; (b) protect and defend Census’s rights or property of those of its users; (c) act in an emergency to protect someone’s safety; or (d) investigate any violation or potential violation of the law, this Privacy Policy, applicable Services license restrictions, any other agreements between you and Census or other activity that is illegal or may expose Census to legal liability.

Census may share Personal Data with any company that acquires its company or assets. That company will possess the Personal Data collected by Census and will assume the rights and obligations regarding Personal Data as described in this Privacy Policy.

Census may share Personal Data if you provide prior consent to do so.

Where do we Process Your Information

We transfer, process, and store your personal information in the United States. When transferring information from the European Union, the European Economic Area, and Switzerland, we rely on the EU-U.S. and Swiss–U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, the European Economic Area, and Switzerland to the United States. You can find our Privacy Shield certification here. You can also learn more about Privacy Shield at https://www.privacyshield.gov.

JAMS is the US-based independent organization responsible for reviewing and resolving complaints about our Privacy Shield compliance—free of charge to you. We ask that you first submit any such complaints directly to us via privacy@getcensus.com. If you aren’t satisfied with our response, please contact JAMS at https://www.jamsadr.com/eu-us-privacy-shield. In the event your concern still isn’t addressed by JAMS, you may be entitled to a binding arbitration under Privacy Shield and its principles.

The Federal Trade Commission has jurisdiction over our compliance with the Privacy Shield. The Privacy Shield Principles describe our accountability for personal data that it subsequently transfers to a third-party agent. Under those Principles, we shall remain liable if third-party agents process the personal information in a manner inconsistent with the Principles, unless we prove we are not responsible for the event giving rise to the damage.

Correcting and Updating Your Information

If you are a resident of a country that provides you with the right to request a copy of the Personal Data Census holds about you and/or to correct any inaccuracies within such data, and Census is required by applicable laws to respond to such requests, then you may address such requests to the contact information provided in the “Contact Us” section below. Census will use reasonable efforts to supply, correct or delete information that we hold about you or to advise you if we are not required by applicable laws to comply with such requests.

Customers may update or change their registration information by logging in to their accounts at https://getcensus.com. Requests to access, change, or delete your information will be handled within 30 days.

Customers cannot opt out of receiving transactional emails related to their account with Census or the Services.

Security

Census is hosted on Amazon Web Services and uses industry-standard security protocols to protect Personal Data. Personal Data is stored on private servers in a protected security group. All connections between the end user and our servers are encrypted with SSL, and server software is kept continuously up to date with the latest security patches.

Amendment of this Privacy Policy

Census may change this Privacy Policy at any time by posting a new version on Census’s website. Census will also notify Customers and users of any changes through Services account(s), email or by other means. The new version will become effective on the date it is posted, which will be listed at the top of the page as the new Effective Date. If a user disagrees with any changes to this Privacy Policy then their only remedy is to cease using the Services.

Minimum Age

The Services are not directed to, nor intended to be used by, individuals under the age of 13. Census does not knowingly collect personal information from individuals under the age of 13. If you become aware that an individual under the age of 13 has provided us with personal information, please contact us immediately as described below. If we become aware that an individual under the age of 13 has provided us with personal information, we will take steps to delete such information.

Your Rights to Information about Sharing

Residents of California and residents of certain international countries may request certain details, pursuant to applicable laws, about how their information is shared with third parties for direct marketing purposes. If you are a resident of one of these jurisdictions, and would like to make such a request, please contact us as described below.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@getcensus.com