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What can you do with ChurnZero and Census?
- Use product and billing data to dynamically route & prioritize conversations from your power users
- Improve CSM productivity by displaying product usage metrics and increasing visibility without switching to another tool
- Grow revenue and reduce churn with the most personalized customer experiences
Churn Risk Reduction
Use your product data and metrics to reduce risk. By surfacing the usage data in your CRM and other tools, you can run reports or workflows to notify your teams when there is a downward trend in usage so that they can take the best next actions to prevent churn.
360º Customer Profiles
Your stack is composed of 10+ tools. Each one has data about your customers; none have the full picture. With Census, unify that siloed data into a bespoke 360° customer profile that stays in sync across all tools, so your team doesn’t have to go to 5 different places to understand their customers.
Support Ticket Prioritization
Prioritize and route customer support tickets based on customer usage and contract value. Make sure that your highest-value customers get the attention and support that they need with minimal latency.
We've seen our ratio of support cases to customer drop, and our average response time drop pretty substantially.
A single source of truth in all your tools
Census is the easiest way to share a consistent view of your data across your entire business. Define your models, metrics, and business logic in your data warehouse and sync them to all your operational tools.
- Create trust in consistent metrics
- Automate confidently with clean data
- Simplify your data integration strategy
- Improve data security and visibility
From your warehouse to your favorite apps. Without code or engineers.
