CENSUS FOR CUSTOMER SUCCESS

Be more proactive and prevent churn

Prevent churn and proactively identify at-risk customers. Serve your customers faster by having a 360 customer view in your CRM.

"We've seen our ratio of support cases to customer drop, and our average response time drop pretty substantially."

Eric Bloedorn Director of Product Management • Bold Penguin

Prevent churn by proactively monitoring usage

Use your product data and metrics to reduce risk. By surfacing the usage data in your CRM and other tools, you can run reports or create automated alerts to notify your teams when there is a downward trend in usage so that they can take the best next actions to prevent churn.

Prioritize support tickets

Prioritize and route customer support tickets based on customer usage and contract value. Make sure that your highest-value customers get the attention and support that they need with minimal latency.

The single best 360° view of your customers‍

Your stack is composed of 10+ tools. Each one has data about your customers; none have the full picture. With Census, unify that siloed data into a bespoke 360° customer profile that stays in sync across all tools, so your team doesn’t have to go to 5 different places to understand their customers.