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CENSUS FOR CUSTOMER SUCCESS

Be more proactive and prevent churn

Prevent churn and proactively identify at-risk customers. Serve your customers faster by having a 360 customer view in your CRM.

"We've seen our ratio of support cases to customer drop, and our average response time drop pretty substantially."
Eric Bloedorn, Director of Product Management @ Bold Penguin

Prevent churn by proactively monitoring usage

Use your product data and metrics to reduce risk. By surfacing the usage data in your CRM and other tools, you can run reports or create automated alerts to notify your teams when there is a downward trend in usage so that they can take the best next actions to prevent churn.

Prioritize support tickets

Prioritize and route customer support tickets based on customer usage and contract value. Make sure that your highest-value customers get the attention and support that they need with minimal latency.

Illustration showing lead scoring with Census.
Illustration of user analytics and data sources using Census.

The single best 360° view of your customers‍

Your stack is composed of 10+ tools. Each one has data about your customers; none have the full picture. With Census, unify that siloed data into a bespoke 360° customer profile that stays in sync across all tools, so your team doesn’t have to go to 5 different places to understand their customers.

See why customer success teams ❤️ Census

Atrium icon

How Atrium increased its Customer Success productivity with Census

My sales team loves having prospect usage data right there on the Contact, Account, and Opps in our CRM. And our Customer Success team loves being able to monitor customer health and feature adoption live in our CRM’s native reports.
Peter Kazanjy
Peter Kazanjy
Co-Founder & CRO
Bold Penguin icon

How Bold Penguin reduced support response times from 24 hours to 30 minutes with operational Slack alerts

It was a full-time job to maintain BI jobs just to ship data to places and have it not be quite right. A member of our BI team stumbled across Census. We decided to give it a shot and it just solved all of the pain points.
Eric Bloedorn
Eric Bloedorn
Director of Product Management

Learn how other customer success teams are using reverse ETL

Fast growing businesses like Canva, Notion, and Loom are unblocking their best people with best-in-class tooling. You can too.

From your data warehouse to your favorite apps. Without code or engineers.

Start using Census today by booking a demo with one of our experts.