Nurture high value users and prevent churn
Surface product analytics or website data in your CRM and other tools to run alerts on usage trends, so your team can take action to upsell or prevent churn. Use customer context in your data warehouse to identify potential risk, re-engage users, and ensure customer satisfaction.
✅ Monitor provider behavior for positive or negative usage signals and route alerts to account teams
✅ Target buyer recommendations based on past views, purchases, or experiences
✅ Display full customer history context alongside support tickets so agents don’t need another tool for visibility