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What can you do with Planhat and Census?
- Use product and billing data to dynamically route & prioritize conversations from your power users
- Improve CSM productivity by displaying product usage metrics and increasing visibility without switching to another tool
- Grow revenue and reduce churn with the most personalized customer experiences
User Object
Users are all your team members that need access to Planhat. Users can be created in the app, using spreadsheet upload or over api. If you're using teams to group your users in Planhat you'll need to call a separate endpoint to associate your Users with the right teams.
Company Object
The company object is one of the most central in Planhat since most other objects relate to it, and it's frequently used to filter out other information, such as endsuers, licenses, notes etc.
We've seen our ratio of support cases to customer drop, and our average response time drop pretty substantially.
A single source of truth in all your tools
Census is the easiest way to share a consistent view of your data across your entire business. Define your models, metrics, and business logic in your data warehouse and sync them to all your operational tools.
- Create trust in consistent metrics
- Automate confidently with clean data
- Simplify your data integration strategy
- Improve data security and visibility
