Enrich accounts in Totango with context from all of your internal customer data to calculate account health, prioritize support tickets and requests, and boost agent productivity.
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What can you do with Totango and Census?
- Use product and billing data to dynamically route & prioritize conversations from your power users
- Improve agent productivity by displaying product usage metrics next to tickets and increasing visibility without switching to another tool
- Grow revenue and reduce churn with the most personalized customer experiences
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User Attribute
Setting a user attribute is done using the format sdr_u.[attribute name]=[attribute value]. The account-id (sdr_o) and user-id (sdr_u) are mandatory:
Account Attribute
You can define any account attributes you want for filtering and segmentation purposes. In addition, Totango supports a number of named attributes for which it defines special functionality. Note: all attribute descriptions have a max limit of 100 characters.
We've seen our ratio of support cases to customer drop, and our average response time drop pretty substantially.
Totango
features:
A single source of truth in all your tools
Census is the easiest way to share a consistent view of your data across your entire business. Define your models, metrics, and business logic in your data warehouse and sync them to all your operational tools.
- Create trust in consistent metrics
- Automate confidently with clean data
- Simplify your data integration strategy
- Improve data security and visibility
Take action with confidence
Get your free shirt with your free Census account. When you wear it, you’ll know that you're in with the likes of data visionaries at Notion, Mode, Canva, and Loom.
