Operationalize dbt for Omniscient Zendesk Customer Support

Nothing makes CS reps happier than trustworthy data about their customers.

And they deserve it, right? 

That’s why we wanted to show you how you can channel the fountain of wisdom that is BigQuery right into your Zendesk User, Ticket, and Organization views (and more!) Don’t worry, it will be fun! The example data will be from Donny’s Jaffle shop SaaS project featured on the dbt blog.

If you work with dbt, the hosts might be familiar: Customer Data Architect, Donny Flynn and Product Manager, Jeff Sloan. The Q&A session is open for everything from dbt, to SaaS CS, to reverse ETL and beyond!

You'll learn about:

• dbt + Census: do more than just reporting without breaking business workflows
• Bigquery + Zendesk: save time and automatically prioritize messages 
• New Census feature! Census CI Checks to ensure every dbt merge is a good one