Census

Sync your data warehouse to Freshdesk

Reverse ETL for Freshdesk

Sync all of your internal customer data into Freshdesk in order to save time when responding to tickets or automatically prioritize messages when they come in
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What can you do with Freshdesk and Census?

  • Use product data to route & prioritize tickets from your power users
  • Improve success team productivity by displaying product usage metrics next to tickets
  • Build reports in Freshdesk and segment tickets by feature usage

360º Customer Profiles

Your stack is composed of 10+ tools. Each one has data about your customers; none have the full picture. With Census, unify that siloed data into a bespoke 360° customer profile that stays in sync across all tools, so your team doesn’t have to go to 5 different places to understand their customers.

Improved Agent Productivity

Improve agent productivity by displaying product usage metrics and account information next to tickets, so they have everything they need at their fingertips. Use product data to route & prioritize cases from your power users or premium accounts.

Support Ticket Prioritization

Prioritize and route customer support tickets based on customer usage and contract value. Make sure that your highest-value customers get the attention and support that they need with minimal latency.

Learn how to connect Freshdesk and Census
Where can Census sync to in Freshdesk?

Company API

When multiple contacts from the same company contact you, it is better to group them into a company. This way, the tickets of the contacts can be mapped to the company. This also enables you to find an alternative person to call/email when a contact is unavailable.

Contact

A contact is a customer or a potential customer who has raised a support ticket through any channel.

Need help getting started with Freshdesk?
Connect with us and we'll help you get Freshdesk connected to Census in 30 minutes or less! In addition, we can answer any questions you have about the platform or what you can do with it. We've seen a lot of powerful use cases!

We've seen our ratio of support cases to customer drop, and our average response time drop pretty substantially.

Eric Bloedorn
Director of Product Management @ Bold Penguin
Freshdesk
features:

A single source of truth in all your tools

Census is the easiest way to share a consistent view of your data across your entire business.  Define your models, metrics, and business logic in your data warehouse and sync them to all your operational tools.

  • Create trust in consistent metrics
  • Automate confidently with clean data
  • Simplify your data integration strategy
  • Improve data security and visibility

From your warehouse to your favorite apps. Without code or engineers.

Start using Census today by booking a demo with one of our experts.