Product News

Front connector: A customer profile backed by your warehouse | Census

Sylvain Giuliani
Sylvain Giuliani April 02, 2021

Syl is the Head of Growth & Operations at Census. He's a revenue leader and mentor with a decade of experience building go-to-market strategies for developer tools. San Francisco, California, United States

At Census, our goal is to help you do more with your analytics by making them available across your company. Our connectors bring your unified product & customer data from your data warehouse directly into your favorite applications so your teams can build better operations.

Today, we're excited to officially launch our Front Connector, which you can enable directly from Front👇

With our Front integration, your support agents and customer success managers won't have to waste time pulling up info about a customer when they're in the midst of an urgent request. All of your metrics and usage data is now at their fingertips.

Getting this time back means they can handle more tickets, deliver users' happiness faster, and scale your service to even more users.

🔌 As with all our sync connectors, we automatically minimize API usage and respect your plan's API rate limits.

Check out our documentation to learn how to get started and see all of the features that our integration supports.

Interested in using Census + Front to operationalize the data you already have? Contact us for a demo.

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Sync data 100x faster on Snowflake with Census Live Syncs
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For years, working with high-quality data in real time was an elusive goal for data teams. Two hurdles blocked real-time data activation on Snowflake from becoming a reality: Lack of low-latency data flows and transformation pipelines The compute cost of running queries at high frequency in order to provide real-time insights Today, we’re solving both of those challenges by partnering with Snowflake to support our real-time Live Syncs, which can be 100 times faster and 100 times cheaper to operate than traditional Reverse ETL. You can create a Live Sync using any Snowflake table (including Dynamic Tables) as a source, and sync data to over 200 business tools within seconds. We’re proud to offer the fastest Reverse ETL platform on the planet, and the only one capable of real-time activation with Snowflake. 👉 Luke Ambrosetti discusses Live Sync architecture in-depth on Snowflake’s Medium blog here. Real-Time Composable CDP with Snowflake Developed alongside Snowflake’s product team, we’re excited to enable the fastest-ever data activation on Snowflake. Today marks a massive paradigm shift in how quickly companies can leverage their first-party data to stay ahead of their competition. In the past, businesses had to implement their real-time use cases outside their Data Cloud by building a separate fast path, through hosted custom infrastructure and event buses, or piles of if-this-then-that no-code hacks — all with painful limitations such as lack of scalability, data silos, and low adaptability. Census Live Syncs were born to tear down the latency barrier that previously prevented companies from centralizing these integrations with all of their others. Census Live Syncs and Snowflake now combine to offer real-time CDP capabilities without having to abandon the Data Cloud. This Composable CDP approach transforms the Data Cloud infrastructure that companies already have into an engine that drives business growth and revenue, delivering huge cost savings and data-driven decisions without complex engineering. Together we’re enabling marketing and business teams to interact with customers at the moment of intent, deliver the most personalized recommendations, and update AI models with the freshest insights. Doing the Math: 100x Faster and 100x Cheaper There are two primary ways to use Census Live Syncs — through Snowflake Dynamic Tables, or directly through Snowflake Streams. Near real time: Dynamic Tables have a target lag of minimum 1 minute (as of March 2024). Real time: Live Syncs can operate off a Snowflake Stream directly to achieve true real-time activation in single-digit seconds. Using a real-world example, one of our customers was looking for real-time activation to personalize in-app content immediately. They replaced their previous hourly process with Census Live Syncs, achieving an end-to-end latency of <1 minute. They observed that Live Syncs are 144 times cheaper and 150 times faster than their previous Reverse ETL process. It’s rare to offer customers multiple orders of magnitude of improvement as part of a product release, but we did the math. Continuous Syncs (traditional Reverse ETL) Census Live Syncs Improvement Cost 24 hours = 24 Snowflake credits. 24 * $2 * 30 = $1440/month ⅙ of a credit per day. ⅙ * $2 * 30 = $10/month 144x Speed Transformation hourly job + 15 minutes for ETL = 75 minutes on average 30 seconds on average 150x Cost The previous method of lowest latency Reverse ETL, called Continuous Syncs, required a Snowflake compute platform to be live 24/7 in order to continuously detect changes. This was expensive and also wasteful for datasets that don’t change often. Assuming that one Snowflake credit is on average $2, traditional Reverse ETL costs 24 credits * $2 * 30 days = $1440 per month. Using Snowflake’s Streams to detect changes offers a huge saving in credits to detect changes, just 1/6th of a single credit in equivalent cost, lowering the cost to $10 per month. Speed Real-time activation also requires ETL and transformation workflows to be low latency. In this example, our customer needed real-time activation of an event that occurs 10 times per day. First, we reduced their ETL processing time to 1 second with our HTTP Request source. On the activation side, Live Syncs activate data with subsecond latency. 1 second HTTP Live Sync + 1 minute Dynamic Table refresh + 1 second Census Snowflake Live Sync = 1 minute end-to-end latency. This process can be even faster when using Live Syncs with a Snowflake Stream. For this customer, using Census Live Syncs on Snowflake was 144x cheaper and 150x faster than their previous Reverse ETL process How Live Syncs work It’s easy to set up a real-time workflow with Snowflake as a source in three steps: