Jesse is a content strategist at Help Scout. After years of working in customer service and writing freelance, he made the switch to writing full-time and now spends most of his days writing about customer service and daydreaming about cheeseburgers and assorted pastries.
Almost every business on the planet is interested in improving its customer experience. But without a data-driven strategy, you might struggle to figure out what works.
Jesse Short
Jesse Short and
Dec 21, 2022
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