Sync Rockset to Freshdesk

Sync all of your Customer 360 data into Freshdesk to provide the best support, prioritize tickets, and optimize response time.

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Integration in Four Steps

Step 1: Connect Rockset

Connect Rockset with standard API and ODBC credentials.

Step 2: Connect Freshdesk as a destination

You can connect to Freshdesk by creating an API key in Freshdesk and providing it to Census in an intuitive interface.

Step 3: Define the core data that matters for your business

Write a SQL Statement. Select the records you want to sync from Rockset. Census will match records based on the unique identifier you provide (like email or ID).

Step 4: Schedule your sync

Choose your sync frequency with options to transfer data in real time, on a schedule, or triggered via our API.

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Where can you sync your Rockset in Freshdesk?

Company API

When multiple contacts from the same company contact you, it is better to group them into a company. This way, the tickets of the contacts can be mapped to the company. This also enables you to find an alternative person to call/email when a contact is unavailable.

API Docs

Contact

A contact is a customer or a potential customer who has raised a support ticket through any channel.

API Docs

A single source of truth in all your tools

Census is the easiest way to share a consistent view of your data across your entire business. Define your models, metrics, and business logic in your data warehouse and sync them to all your operational tools.

Create trust in consistent metrics
Automate confidently with clean data
Simplify your data integration strategy
Improve data security and visibility

Trusted by companies you know

Advantages of Census

Build once. Reuse everywhere.

Once you define your models in dbt or in Census, you can sync them to all of the tools, so every team is using the same data to achieve their goals.

No more CSV files & Python scripts

Focus on building a data stack and improving data quality, not writing custom code to integrate with Sales & Marketing tools. Census takes care of getting the data into the hands of your business team. No Engineering favors required.

It just works. At scale.

Whether you sync 100 records or 100 million, we will keep your data in sync across your warehouse and your business tools. Census automatically navigates API failures and monitoring keeps you aware of worst case scenarios.

Data Activation Use Cases

Syncing from Rockset

Rockset is a cloud-based real-time operational analytics database designed to serve data-driven applications at scale. Examples of such applications include instant personalization, IoT automation, real-time customer 360 profile views, and many gaming apps. Rockset brings together cloud-native architecture, schemaless ingestion, converged indexing of all ingested data, and full-featured SQL to enable developers to build real-time applications on data quickly and simply. In the Rockset platform, you can also build your complete customer data platform and get your comprehensive unified customer profiles to sync them to your everyday business tools to build better customer experiences and grow business revenue.

Now you can use the data in Rockset for more than just analytics and BI. With Amazon Rockset you can operationalize your data across your entire customer data stack.

Learn how to use Census with 👉 our Rockset docs

Syncing to Freshdesk

Freshdesk is a customer service software that utilizes intuitive ticketing, advanced automation, and simple self-service to help your team drive customer success. Freshdesk offers omnichannel support so that you can optimize the resolution process, promote teamwork, and achieve your CSAT goals.

Learn how to use Census with 👉 our Freshdesk docs