Sync Rockset to Freshdesk
Sync all of your Customer 360 data into Freshdesk to provide the best support, prioritize tickets, and optimize response time.
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Integration in Four Steps
Step 1: Connect Rockset
Connect Rockset with standard API and ODBC credentials.
Step 2: Connect Freshdesk as a destination
You can connect to Freshdesk by creating an API key in Freshdesk and providing it to Census in an intuitive interface.
Step 3: Define the core data that matters for your business
Write a SQL Statement. Select the records you want to sync from Rockset. Census will match records based on the unique identifier you provide (like email or ID).
Step 4: Schedule your sync
Choose your sync frequency with options to transfer data continuously, on a schedule, or triggered via our API.
Get a demoWhere can you sync your Rockset in Freshdesk?
Company API
When multiple contacts from the same company contact you, it is better to group them into a company. This way, the tickets of the contacts can be mapped to the company. This also enables you to find an alternative person to call/email when a contact is unavailable.
API DocsContact
A contact is a customer or a potential customer who has raised a support ticket through any channel.
API DocsTrusted by companies you know
Advantages of Census
Build once. Reuse everywhere.
Once you define your models in dbt or in Census, you can sync them to all of the tools, so every team is using the same data to achieve their goals.
No more CSV files & Python scripts
Focus on building a data stack and improving data quality, not writing custom code to integrate with Sales & Marketing tools. Census takes care of getting the data into the hands of your business team. No Engineering favors required.
It just works. At scale.
Whether you sync 100 records or 100 million, we will keep your data in sync across your warehouse and your business tools. Census automatically navigates API failures and monitoring keeps you aware of worst case scenarios.
