Sync Rockset to Freshdesk
Sync all of your Customer 360 data into Freshdesk to provide the best support, prioritize tickets, and optimize response time.
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Integration in Four Steps
Step 1: Connect Rockset
Connect Rockset with standard API and ODBC credentials.
Step 2: Connect Freshdesk as a destination
You can connect to Freshdesk by creating an API key in Freshdesk and providing it to Census in an intuitive interface.
Step 3: Define the core data that matters for your business
Write a SQL Statement. Select the records you want to sync from Rockset. Census will match records based on the unique identifier you provide (like email or ID).
Step 4: Schedule your sync
Choose your sync frequency with options to transfer data continuously, on a schedule, or triggered via our API.
Get a demoWhere can you sync your Rockset in Freshdesk?
Company API
When multiple contacts from the same company contact you, it is better to group them into a company. This way, the tickets of the contacts can be mapped to the company. This also enables you to find an alternative person to call/email when a contact is unavailable.
API DocsContact
A contact is a customer or a potential customer who has raised a support ticket through any channel.
API DocsA single source of truth in all your tools
Census is the easiest way to share a consistent view of your data across your entire business. Define your models, metrics, and business logic in your data warehouse and sync them to all your operational tools.
- Create trust in consistent metrics
- Automate confidently with clean data
- Simplify your data integration strategy
- Improve data security and visibility
Trusted by companies you know


Advantages of Census
Build once. Reuse everywhere.
Once you define your models in dbt or in Census, you can sync them to all of the tools, so every team is using the same data to achieve their goals.
No more CSV files & Python scripts
Focus on building a data stack and improving data quality, not writing custom code to integrate with Sales & Marketing tools. Census takes care of getting the data into the hands of your business team. No Engineering favors required.
It just works. At scale.
Whether you sync 100 records or 100 million, we will keep your data in sync across your warehouse and your business tools. Census automatically navigates API failures and monitoring keeps you aware of worst case scenarios.

Data Activation Use Cases
Syncing from Rockset
Rockset is a cloud-based real-time operational analytics database designed to serve data-driven applications at scale. Examples of such applications include instant personalization, IoT automation, real-time customer 360 profile views, and many gaming apps. Rockset brings together cloud-native architecture, schemaless ingestion, converged indexing of all ingested data, and full-featured SQL to enable developers to build real-time applications on data quickly and simply. In the Rockset platform, you can also build your complete customer data platform and get your comprehensive unified customer profiles to sync them to your everyday business tools to build better customer experiences and grow business revenue.
Now you can use the data in Rockset for more than just analytics and BI. With Amazon Rockset you can operationalize your data across your entire customer data stack.
Learn how to use Census with 👉 our Rockset docs
Syncing to Freshdesk
Freshdesk is a customer service software that utilizes intuitive ticketing, advanced automation, and simple self-service to help your team drive customer success. Freshdesk offers omnichannel support so that you can optimize the resolution process, promote teamwork, and achieve your CSAT goals.
Learn how to use Census with 👉 our Freshdesk docs
Census connects to Rockset and syncs data to Freshdesk. With 200+ integrations (and counting!) and transparent pricing, it's never been easier to start operationalizing your data. This is what we like to call Reverse ETL.
Census is the Data Activation platform of choice for companies who value scalability, observability, and performance.
#5 in the Top 50 Best Software Products of 2023
The Leader in Reverse ETL on G2, 4 quarters in a row 🏆