Sync all of your internal customer data into Zendesk in order to save time when responding to tickets or automatically prioritize messages when they come in.
Sync all of your internal customer data into Zendesk in order to save time when responding to tickets or automatically prioritize messages when they come in.
Ticket comments represent the conversation between requesters, collaborators, and agents. Comments can be public or private.
A macro consists of one or more actions that modify the values of a ticket's fields. Macros are applied to tickets manually by agents.
Zendesk Support has three types of users: end users (your customers), agents, and administrators. End Users, Agents, Administrators.
Tickets are the means through which your end users (customers) communicate with agents in Zendesk Support. Tickets can originate from a number of channels, including email, Help Center, chat, phone call, Twitter, Facebook, or the API. All tickets have a core set of properties.
Agents in an organization can subscribe to be notified whenever someone in their organization submits a ticket. The agents will be notified as long as they're allowed to see all tickets or the organization's tickets.
You can use the Custom Objects API to create, update, and delete objects that you define yourself. You can also use it to define and manage relationships with other objects, including native Zendesk objects like tickets and users.
Census is the easiest way to share a consistent view of your data across your entire business. Define your models, metrics, and business logic in your data warehouse and sync them to all your operational tools.
Once you define your models in dbt or in Census, you can sync them to all of the tools, so every team is using the same data to achieve their goals.
Focus on building a data stack and improving data quality, not writing custom code to integrate with Sales & Marketing tools. Census takes care of getting the data into the hands of your business team. No Engineering favors required.
Whether you sync 100 records or 100 million, we will keep your data in sync across your warehouse and your business tools. Census automatically navigates API failures and monitoring keeps you aware of worst case scenarios.
Rockset is a cloud-based real-time operational analytics database designed to serve data-driven applications at scale. Examples of such applications include instant personalization, IoT automation, real-time customer 360 profile views, and many gaming apps. Rockset brings together cloud-native architecture, schemaless ingestion, converged indexing of all ingested data, and full-featured SQL to enable developers to build real-time applications on data quickly and simply. In the Rockset platform, you can also build your complete customer data platform and get your comprehensive unified customer profiles to sync them to your everyday business tools to build better customer experiences and grow business revenue.
Zendesk offers a suite of software-as-a-service products helping with customer support, sales, and other customer management services. Zendesk can help you target leads, optimize your sales pipeline, and engage with your customers.
"A fantastic tool that is only getting better."
“Like that infomercial rotisserie — you just set it and forget it”
“Census just works”
“An indispensable tool for BizOps and Go-to-market teams”
Start using Census today by booking a demo with one of our experts.