Sync Rockset to Zendesk
Sync all of your internal customer data into Zendesk in order to save time when responding to tickets or automatically prioritize messages when they come in.
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Integration in Four Steps
Step 1: Connect Rockset
Connect Rockset with standard API and ODBC credentials.
Step 2: Connect Zendesk as a destination
You can use an OAuth log-in flow to connect Census to Zendesk directly via the Census Connections page.
Step 3: Define the core data that matters for your business
Write a SQL Statement. Select the records you want to sync from Rockset. Census will match records based on the unique identifier you provide (like email or ID).
Step 4: Schedule your sync
Choose your sync frequency with options to transfer data continuously, on a schedule, or triggered via our API.
Get a demoWhere can you sync your Rockset in Zendesk?
Custom Object API
You can use the Custom Objects API to create, update, and delete objects that you define yourself. You can also use it to define and manage relationships with other objects, including native Zendesk objects like tickets and users.
API Docs DescriptionMacros
A macro consists of one or more actions that modify the values of a ticket's fields. Macros are applied to tickets manually by agents.
API DocsOrganization Subscriptions
Agents in an organization can subscribe to be notified whenever someone in their organization submits a ticket. The agents will be notified as long as they're allowed to see all tickets or the organization's tickets.
API DocsTicket
Tickets are the means through which your end users (customers) communicate with agents in Zendesk Support. Tickets can originate from a number of channels, including email, Help Center, chat, phone call, Twitter, Facebook, or the API. All tickets have a core set of properties.
API DocsTicket Comment
Ticket comments represent the conversation between requesters, collaborators, and agents. Comments can be public or private.
API DocsUsers
Zendesk Support has three types of users: end users (your customers), agents, and administrators. End Users, Agents, Administrators.
API DocsTrusted by companies you know
Advantages of Census
Build once. Reuse everywhere.
Once you define your models in dbt or in Census, you can sync them to all of the tools, so every team is using the same data to achieve their goals.
No more CSV files & Python scripts
Focus on building a data stack and improving data quality, not writing custom code to integrate with Sales & Marketing tools. Census takes care of getting the data into the hands of your business team. No Engineering favors required.
It just works. At scale.
Whether you sync 100 records or 100 million, we will keep your data in sync across your warehouse and your business tools. Census automatically navigates API failures and monitoring keeps you aware of worst case scenarios.
