Enrich accounts in Totango with context from all of your internal customer data to calculate account health, prioritize support tickets and requests, and boost agent productivity.
You can define any account attributes you want for filtering and segmentation purposes. In addition, Totango supports a number of named attributes for which it defines special functionality. Note: all attribute descriptions have a max limit of 100 characters.
Setting a user attribute is done using the format sdr_u.[attribute name]=[attribute value]. The account-id (sdr_o) and user-id (sdr_u) are mandatory:
Census is the easiest way to share a consistent view of your data across your entire business. Define your models, metrics, and business logic in your data warehouse and sync them to all your operational tools.
Start using Census today by booking a demo with one of our experts.